Shipping policy

 

Shipping Policy

All items are made to order and dispatched from the United Kingdom.

Processing Time

Orders are typically processed within 1–4 business days before dispatch. Processing times may vary slightly during busy periods, but this will be clearly communicated where applicable.

UK Shipping

UK orders are sent via Royal Mail Tracked 48.
Royal Mail Special Delivery (guaranteed) is available after the stated processing time, Monday to Friday.

International Shipping

We offer worldwide shipping.
International orders are usually delivered within 3–7 business days, depending on destination.

All international shipments are sent DDP (Delivered Duty Paid), meaning taxes and customs fees are covered by us, where applicable.

Shipping Insurance

All shipments include courier insurance cover of up to £50, which applies to loss or damage in transit. This insurance does not cover custom-made items beyond courier-related issues.

Delivery Times

Delivery times are estimates provided by the courier and may vary due to factors outside our control, such as postal delays or customs processing. We are not responsible for delays once an item has been dispatched.

Address Accuracy

Please ensure all delivery details are correct at checkout. We cannot be held responsible for orders delayed or lost due to incorrect or incomplete addresses.