Delivery, FAQ & Contact Information

Shipping & Delivery

UK Shipping
Tracked 48 via Royal Mail.
Special Delivery (guaranteed) is available after the stated lead time, Monday to Friday.

International Shipping
Worldwide shipping available.
Estimated delivery: 3–7 business days via Royal Mail.

All international orders are sent DDP (Delivered Duty Paid) — taxes and customs fees are covered by us.
Shipping includes courier insurance cover up to £50. This does not cover custom-made items beyond courier loss or damage.

Turnaround Times

Production lead time is typically 1–4 business days before dispatch.

Returns

In line with UK consumer law, standard (non-custom) items may be returned within 14 days of delivery.
Items must be returned in original, unused condition and original packaging.

Refunds are issued excluding original delivery fees.
Returns are not free — the buyer is responsible for return postage costs and any loss in value if the item is not returned in original condition.

Custom Orders

Custom or personalised items are non-refundable, unless they arrive faulty or damaged.

Need to get in touch?

✉️ Email: ceo@custom3dprintz.com

Customer support hours
Monday–Friday, 9am–5pm (UK time)
We typically respond within 24 hours.

Got A Question?

Forms aren’t our favourite either — but this gets straight to the right place.